Privacy Policy

Who we are

This Privacy Policy explains how Visible Spokes (“we”, “us”) processes personal data when you visit visiblespokes.com (the “Site”). Visible Spokes is a product brand of Polywarm Deutschland GmbH, Alois-Geisberger-Str. 13, 94127 Neuburg am Inn, Germany. For applicable data protection law, Polywarm Deutschland GmbH is the controller.

This Site is an informational website. Purchases of Visible Spokes products are processed on the Vectorebike online shop. Payment, order, shipping, and customer-account data from a purchase are handled there under the Vectorebike Privacy Policy.

What we collect on this Site

We collect only what is needed to run this website and to answer enquiries:

• Usage data such as IP address, browser type, device information, pages viewed, and approximate location derived from IP — collected automatically when you visit the Site.
• Cookies needed for the Site to work, plus analytics cookies only if you accept them.
• Contact data you send us yourself (name, email, phone number, message content) via email, phone, or WhatsApp.

This Site does not create customer accounts, does not take payments, and does not store shopping-cart or order data.

Cookies and analytics

Essential cookies are used so the Site can remember your cookie choice. Google Analytics (Google Ireland Limited / Google LLC) is loaded only after you click Accept in the cookie banner. If you choose Reject, analytics cookies are not set and the analytics script is not loaded.

You can change your choice at any time via Cookie settings in the footer. Blocking cookies in your browser may affect how the Site works.

Legal bases: Art. 6 (1) (f) GDPR (legitimate interest in operating a secure, functioning website) for essential cookies; Art. 6 (1) (a) GDPR (consent) for Google Analytics.

How we use information

• To provide, secure, and improve the Site.
• To understand how the Site is used, if you consent to analytics.
• To respond to support and sales enquiries you send us.
• To comply with legal obligations.

Sharing

We do not sell your personal data. We may share data with service providers who host the Site, provide email or analytics (Google, if you consented), or help us answer support requests. They may process data only as needed to provide their service.

Data may be processed outside the EEA (for example by Google). Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Retention

Analytics data is kept only as long as needed for website statistics. Contact messages are kept as long as needed to handle your request and any follow-up legal or tax obligations, then deleted or anonymised.

Your rights

If you are in the EEA/UK, you may have the right to access, rectify, erase, restrict, or object to processing, to withdraw consent, and to data portability. You may lodge a complaint with a supervisory authority (in Germany, typically the Bayerisches Landesamt für Datenschutzaufsicht).

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Children

The Site is not directed at children, and we do not knowingly collect personal data from children.

Changes

We may update this Privacy Policy from time to time. The current version is always published on this page with the “Last updated” date.

Contact

Polywarm Deutschland GmbH
Alois-Geisberger-Str. 13
94127 Neuburg am Inn, Germany
Email: info@vectorebike.com
Phone: +49 157 56507678

Company details: Impressum